Insights

Support automation ROI calculator for service teams

Estimate how much support automation can save in ticket triage, routing quality, and queue handling efficiency.

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Support teams often feel the drag of manual triage before they can easily prove its cost. The problem is not just the time spent reading and classifying tickets. It is also the repeat handling work that follows a poor first routing decision.

This landing page frames the business case in the terms a support lead or operations manager can use immediately: queue effort, exception cost, maintenance drag, and payback.

That makes the result easier to discuss with both service leadership and finance.

Free to use. Your figures stay in this browser.Saved in this browser

Your next business improvement

1. Choose a workflow

Start with an example or build your own. Every assumption is editable.

Illustrative example

More workflow examples

These figures are starting assumptions, not benchmarks, expected results or a Naonis quote.

Shared assumptions

These defaults apply to new workflows. Currency changes the symbol, not the exchange rate. Use one currency throughout.

Currency symbolWorking weeks per yearDefault hourly costDefault medium achievement %

Choose a workflow to see your estimate

Start with an example above. You can compare more workflows when your first estimate is useful.

Download or share

Share the summary

Use the PDF for a business case report, or the image for a quick visual snapshot.

Review the numbers

The Scenario CSV shows the outcomes. The Breakdown CSV includes the inputs, detailed calculations and notes.

Keep an editable backup

Save the JSON backup. Import it below to reopen the estimate and reproduce the calculations. All downloads are created in this browser.

ROI figures are based on the information entered in the online calculator. They are for illustrative purposes and do not guarantee an outcome.

Restore a saved estimate

Choose a JSON backup to reopen it here. This replaces your current estimate, so export a backup first if you want to keep it.

Import JSON backup

Start again

Clear the saved workflows and settings in this browser.

FAQ

Questions decision-makers usually ask

How do you quantify support automation ROI?

Start with triage time, then add the avoidable cost of misrouting, duplicate handling, and delayed response quality.

Why include ticket misrouting in the model?

Misrouting often creates second-touch work, delay, and customer friction, so it should be treated as a measurable error cost.

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